AI-Powered Quality Assurance for Every Conversation
Every conversation scored, every issue flagged. Automate quality checks, uncover coaching moments and boost CX
— at scale
What Sqall Does
Automated QA for Every Call.
Sqall analyzes conversations between agents and customers to uncover issues, trends, and opportunities. It transforms raw audio into actionable insights — helping you scale quality assurance across 100% of your calls without scaling your team.
- Identifies customer frustration, missed acknowledgments, or policy violations
- Flags escalations and negative experiences early
- Measures agent performance with objective, data-backed scoring
- Surfaces patterns that impact retention, resolution rates, and CSAT
Customer-Agent Conversation
Real-time AI-Driven Analysis
Actionable QA Insights
Powerful Features for Complete QA
Transform your quality assurance with our comprehensive AI-powered solution
100% Call Coverage with AI Scoring
Analyze every customer interaction automatically, not just a sample, for comprehensive quality insights.
Real-Time Coaching & Soft Skill Insights
Provide immediate feedback on communication skills, empathy, and problem-solving abilities.
Actionable Analytics for Quality & Compliance
Track performance metrics and ensure regulatory compliance with detailed reporting.
Simple, Transparent Pricing
Scale your QA with predictable costs based on your call volume
Starter
No commitment
- Full AI analysis
- Basic reporting dashboard
- Sqall score
Professional
20k–50k calls/month
- Full AI analysis
- Basic reporting dashboard
- Sqall score
- Priority support
Enterprise
50k+ calls/month
- Full AI analysis
- Basic reporting dashboard
- Sqall score
- Priority support
- Protocol mapping
About Sqall
Founded by a team of AI experts and customer experience veterans, Sqall was born from a simple observation: traditional QA methods only scratch the surface of what's possible.
Our mission is to transform how businesses understand and improve customer conversations at scale. By analyzing 100% of calls with our advanced AI, we provide unprecedented insights that drive meaningful improvements in customer experience and team performance.
We combine deep learning and acoustic analysis to detect key behaviors, patterns, and moments that matter in every interaction — whether it's empathy, compliance, or coaching opportunities.
From fast-growing startups to enterprise contact centers, Sqall equips QA and CX teams with the tools they need to move faster, reduce manual effort, and close the gap between insights and action.
We’re building for a future where customer conversations aren’t just monitored — they’re truly understood.
Ready to Transform Your QA?
Schedule a personalized demo to see how Sqall can help your team achieve better results with AI-powered quality assurance.
See the platform in action with your data
Get a custom ROI analysis
Learn about implementation and onboarding